1st Direct SALES HOTLINE 0800 328 4150 - TECHNICAL HOTLINE 01747 839 608
A Family Run Business trading for 38 years aiming to provide 100% Customer Satisfaction
Some heavy goods require delivery charges, this is included either in the displayed price or we will work out the extra cost and inform you.
If you place an order which needs to go overseas we will contact you with the extra shipment charges you will need to pay.
Some areas of Scotland, N Ireland, the Isle of Man & the Isle of Wight will need extra carriage. Delivery is usually via Business Post or Royal Mail but on occasions when the product is shipped directly from our suppliers an alternate means of delivery may be employed. At this time we are unable to ship to Jersey and Guernsey, but if you are still interested in purchasing a product we can arrange for the item to be delivered to a mainland address where you can make arrangements for delivery. We are unable to deliver to PO or BFPO boxes.
90% of deliveries are dispatched overnight if the order is placed by lunchtime the day before. If the item is not stocked or is a special order these are dispatched up to 28 working days from order depending on the goods.
Special delivery instructions may be left for example if the item is a gift or delivery is needed before a certain date. We are unable to instruct our Couriers, Business Post to leave a package without signature. If you instruct us to leave your goods without signature, i.e. an unattended delivery, the responsibility falls on you to ensure a safe delivery site. We will not be held responsible for lost items if your delivery instructions have been passed to our carrier. For all above ground pools especially wooden pools, we require that you ensure an able bodied person meet and assist with the delivery. If you need to arrange that a delivery is made and are unable to sign for the goods please contact us on 0844 247 0047.
If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery. If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum £20 administration charge deducted from any refund to cover shipping & handling.
If your order includes a spare item which we may have to specially order in, your order may be put on hold until all products ordered have arrived with us and then will immediately be put on a next day delivery.
PLEASE CHECK YOUR DELIVERY
It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok.
If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.
If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.
By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 3 days of the original delivery date.
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
We are now able to offer overseas delivery on most of our product range. Please look for the overseas delivery logo (insert logo here) on the product pages to find out if the product can be shipped abroad or not. If you require an order to anywhere within Europe then please give our customer service team a call on 0800 328 4150 or submit an enquiry through our contact us page along with your delivery address and full order details and we shall endeavour to calculate a price for you.
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