1st Direct SALES HOTLINE 0800 328 4150 - TECHNICAL HOTLINE 01747 839 608

A Family Run Business trading for 38 years aiming to provide 100% Customer Satisfaction

Customer Testimonials

We are constantly listening to our customers feedback on the site and only from your comments can we ensure that 1st-direct.com stays user friendly and provides your every need. We are currently building this page so please be aware that further comments will be added in due course.

I am vey impressed with your site, only yeterday I was reading your winterising comments, as I am a first season pool owner I was very grateful for the information. I have only purchased once from yourselves but when I need more supplies I will not hesistate to come back. All information is easily acceptable.

Mrs Lynne

Rating: 5

I enjoyed dealing with your company. I am a new customer for pool chemicals etc, and found your telephone staff extremely helpful and your prices very competitive. I will certainly be using your services again.

Mr Victor Fulbrook

Rating: 5

A website that makes sense, easy to find the products you need, low prices and the shipping was so fast! Thank you.

Mr Chadwick

Rating: 5

I hate shopping online, but I found your site and and called the freephone number for advice. Your staff could not have been more helpful and talked me through each product and how I could buy online. I found this to be such a positive experience I now feel confident in buying from 1st-direct on my own, I've even managed to teach my husband!

Mrs J Horton

Rating: 5

I only use a computer for my work programmes, so I am not computer literate.
I had a problem with my swimming pool and needed advise as well as replacement parts and chemicals. I found it extremly easy to find most of my answers on your website and ordered all the parts I needed, the prices amazed me, they are so cheap and the speed of the delivery was amazing. I also phoned for further advise and the help I received from the girls and the amount of technical knowledge they have is unbelievable. I will only use your company for all my pool needs in the future and I have reccomended you to all my pool owning colleagues. Well done!

Prof Rae Binstead

Rating: 5

Recieved Orilax (fairland) 9kw pool heater next-day, excellent service. Works better than I anticipated raising my 3.5mx6.5m pool on a cool day in April.

Mr Carl Gibson

Rating: 5

I ordered a silver backed solar cover for our pool just a couple of days ago. It's now fitted and looking great and ready to soak up the sun's rays for us. Many thanks for your incredibly fast delivery and great prices!

Dr Jeremy Mead

Rating: 5

very pleased,product advice given for my pool and condition of water link to products needed,next day delivery after sales support was good too.
will be back thankyou

Mr Ade Marshall

Rating: 5

The lady my wife spoke to (Francesca?) was very helpful and friendly. Goods arrived next day.

Thank you

Mr Clive Painter

Rating: 5

very friendly and extremely helpful with my
requirements as i was not sure which unit to
purchase. Chris gave me his recommendations
based on experience and am very pleased to say the heat pump arrived the next day, was
easy to install and performs beyond my expectations.
Congratulations to everyone for being a family firm that cares.

Mr patrick bickel

Rating: 5

Can't praise the staff enough at 1st direct. I run a small swimming pool maintenance company and don't have the time or money to spend sorting issues with delivery and faults. The team at 1st direct have sorted any problems promptly, delivered on time (with a friendly delivery guy) have been really professional, friendly and a plesure to deal with. Can't praise the team enough. Special mention to Francesca who dealt with a technical problem I had with a heater.

Mr Craig Matthews

Rating: 5

Thank you 1st-direct for your exceptional 1st class service. Customer service was very polite and helpful. Delivery was very quick. Prices are very reasonable. I would definately recommend and will be using you again.
Thank you once again.

Miss Tracy Durrant

Rating: 5

Ordered a backwash hose, vacuum hose and accessory pole. Prices were very competetive and delivery was quick. Very impressed.
Thank you.

Mr Stephen Mowbray

Rating: 5

Why didn't I find your company when I bought my house with a pool? Covers everything, is best price price by far compared to all the rip off companies out there and it was a pleasure speaking to your technical staff about chlorinators and UV systems. I'll definitely be back to buy from here!

Mr Jon Scobie

Rating: 5

Just wanted to pass on my thanks for superb service given with comm's and sorting a minor problem so quickly with no fuss.

Will certainly be using again and recommending your company. It is nice to see in this day and age some companies do care about the customers.

Once again ... Thank you!!

Mrs Donna Townsend

Rating: 5

Ordered Filter Wednesday evening, arrived Friday.

What wonderful service.

Mrs Peggy Gentle

Rating: 5

I was very pleased with the service and when I thought I had ordered the wrong thing I was given the correct advice. You did not try to sell me something I didn't need - that's important if you want me to come back again another time.

Mr Keith Riley

Rating: 5

I contacted 1st-direct as the pool that I represent was having a problem with some of our inlet grilles. I got a very quick and helpful response from the support staff who recommended a practical and cost-effective solution. Very happy with service and would recommend to anyone else.

Allan Gorman, Health and Safety Director

Mr Allan Gorman

Rating: 5

First class, speedy service.

Mr Keith Norman

Rating: 5

Ordered yesterday, arrived today. FANTASTIC service!!

Mr Richard Smetham

Rating: 5

I wanted to express my thanks at the absolutely fabulous service received today. The team were very patient at all my questions and despite me having no knowledge of the product I was purchasing the team answered my queries without making me feel stupid and even offered advice for areas I hadn't considered. I wouldn't hesitate to tell friends about this company.

Miss tracey doyle

Rating: 5

Just want to thank Catriona for the brilliant service regarding my order and the super-quick delivery. It's great to deal with such an efficient company. Many thanks and I'm sure I will be using you again very soon.

Mrs kathryn winter

Rating: 5

Ordered a replacement sand filter on Monday lunchtime it arrived on Tuesday.
What can I say, fantastic service together with an excellect price.

Mr Barry Brett

Rating: 5

Andrew thanks for your patient help and informative advice it made buying with 1st-Direct very easy. A very satisfied customer indeed!

Mr Iain Henderson

Rating: 5

1stDirect are 1st rate exellent service Thank you

Mr michael sole

Rating: 5

Very friendly, informative and helpful staff, and fantastic after sales service.

Mrs Gillian Connors

Rating: 5

I must say your website and customer service is excellent and I much prefer dealing with you than my over priced snooty local store !
Can you please arrange some sunshine as well so my new solar cover can work!

Mr Paul Evans

Rating: 5

Deat team, Can I just say how impressed I was with the rapidity of service and I am pleased with the goods. I come from an industry where such response is vital and I have to say yours was top class.

Mr R Mitchell

Rating: 5

First Time I have dealt with swimming pools and 1st Direct. A pleasure to deal with from the word go. Order a winter debris cover, gave them the sizes they emailed me the size required with quotes of different covers available. Delivered overseas, arrived on time in perfect condition,easy installation fits perfect.
From Customer services to Technical support great to deal with, Will most definately will be using 1st direct again, many thanks Mr Clayton

Mr David Clayton

Rating: 5

I can’t recommend this company enough online on the phone help advice it is all there and it’s a joy to learn and shop with these people. A++++ all the way

Mr Aylwyn Barton

Rating: 5

Excellent web site. Very good on-line info help

Mr Robert Brightman

Rating: 5

Thanks very much for your help and advice.

The equipment for my pump room refurbishment arrived and has been installed.

Your recommendations for alterations from my original order were all spot on, and I am really pleased with the results.

Thanks again.

Mr Glenn Mansfield

Rating: 5

Why oh why did I go anywhere else!
When others have let me down 1st direct
comes good . Never will I go anywhere else again
great service great prices

Mr Steve Smith

Rating: 5

Thanks to the "team" especially Andrew, for the handling and resolution of my problem. 1st class service and old fashioned loyalty to the customer. Highly recommended.

Mr Anthony Mallows

Rating: 5

less than 24 hours after my order (which was after your cut-off for next day delivery) my pool is up and running again with a new, reasonably priced pump. Polite and professional staff. Pleasure to do business with you.

Mr robert bourne

Rating: 5

I have purchased from this company twice in the last 6 months and have no hesitation whatsoever in highly recommending them for great customer service, product range and prices. There's no hard sell just easily understood, sound advice from knowledgeable, friendly and helpful staff. Very competitive prices with orders and fast delivery efficiently completed. I will definitely be using them again. 1st-Direct are 1st class!

Mr Arif Uddin

Rating: 5

I'm a director of one of the UK's largest contractors and I wish all our suppliers were as good as 1st-direct.
Brilliant technical advice from Simon and Louis and next day delivery on all the parts from stock.
Go to these guys first and you won't be disappointed.

Mr Gary Barnes

Rating: 5

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